POST-SALE SUPPORT ECOSYSTEM
Most device companies disappear after the sale. We show up.
Four pillars designed to ensure your success from day one and every case thereafter — a dedicated concierge, 24/7 digital resources, a complete marketing toolkit, and direct ordering. All included with your Junera platform.
THE FOUR PILLARS
Your Complete Practice Ecosystem
Every Junera provider gets access to the full Onyxa On Demand ecosystem — not as an add-on, not as a premium tier, but as the standard of partnership we believe every practice deserves.
PILLAR ONE
Junera Concierge
Your named partner from day one
A dedicated Onyxa team member assigned to your practice from the moment you purchase. They coordinate your preceptor training, are physically present for your first cases with real-time troubleshooting, and remain your direct line to Onyxa's clinical and marketing teams — indefinitely. This isn't a call center. It's a partner who knows your practice, your goals, and your patients.
PILLAR TWO
Junera Knowledge Base
Your 24/7 clinical command center
Treatment parameters for every area and mode, 15+ training videos covering full procedures, the complete library of peer-reviewed publications, competitive landscape intelligence, sales playbook with objection handling, and a searchable document library. Always current, always accessible.
- Technology Deep-Dive
- Treatment Parameters
- 15+ Training Videos
- Clinical Results Gallery
- Patient & Physician FAQ
- Document Library
- Competitive Intelligence
PILLAR THREE
Junera Marketing Hub
A complete practice marketing toolkit
Social media kits, email campaigns, ad creative, in-office materials, B&A gallery assets, brand guidelines, content calendar, and an AI Content Studio that generates branded posts, emails, and ads in seconds. Your Concierge works directly with your marketing team to help execute campaigns. Updated monthly.
- Social Media Kit
- Email Templates
- Ad Creative Library
- AI Content Studio
- Content Calendar
- B&A Gallery
- Brand Guidelines
- In-Office Materials
PILLAR FOUR
Provisions
Direct ordering, no middleman
Purchase surgical fibers (400μm, 600μm, 800μm), accessories, supplies, and branded merchandise with secure checkout and full order history tracking. No middleman, no delays. Your Concierge ensures you always have the inventory you need.
- Surgical Fibers (400μm, 600μm, 800μm)
- Accessories & Supplies
- Branded Merchandise
- Secure Stripe Checkout
- Order History & Tracking
WHAT SETS US APART
A Partnership, Not a Transaction
Onyxa On Demand means we're invested in every case you perform, indefinitely. Here's how that shows up in practice.
MD Preceptor Training
Not a webinar. Not a lunch-and-learn. Exclusive curated sites led by KOLs and Clinical Advisory Board members. Observe and perform live cases under direct guidance — fiber selection, energy parameters, tumescent technique, and treatment planning for face and body.
Transparent Pricing
Comprehensive warranty coverage and common sense consumable pricing. No hidden fees, no aggressive upselling — straightforward value for your practice.
Ongoing Clinical Guidance
Your Concierge stays your direct line to Onyxa's clinical team for case planning, parameter questions, and troubleshooting — long after your first procedure.
AI-Powered Marketing
The Marketing Hub's AI Content Studio generates branded social posts, email campaigns, and ad copy in seconds — customized for your practice and ready to publish.
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Experience Onyxa On Demand
Onyxa On Demand is available to all Junera-trained physicians and authorized Onyxa Medical partners. Contact us to learn more about the platform and request access to the full ecosystem.
REQUEST ACCESS